I had a great experience with BS&L at East Brisbane. The staff was friendly and professional and the clinic was spotless. More importantly, my therapist took her time to do a proper and thorough job. Would recommend this business to everyone. ThanksHowever, today (20/12/24) was my second visit to this store and I had a poor and terrible experience after dealing with one of the clinicians that work there (K___). She was unprofessional, condescending and petronasing. For example when I asked her if she covered a specific area of my neck she replied saying “I’m not gonna answer that” and “no I missed all that” replying to me in a sarcastic and condescending way. Lastly she rushed me off and literally took 3min to do both the front of my neck and my underarms which left me feeling unsatisfied and like an unwanted client. I’d like to remind the manager of this business that your staff are in the people business and people deserve to be treated with respect and integrity. Lastly both of your services (neck and underarm) are advertised on your website as 15min treatment each and not 1.5min. A wise men once told me…”you’re just as good as the way you treat other people”… Thanks
Response from the owner: Thank you for your kind words and positive feedback about our East Brisbane team Cristian! We value and appreciate your 5 star review.