1.1. Brisbane Skin & Laser Clinics will send an appointment confirmation and additional treatment information via email or SMS.
1.2. We appreciate you contacting us should you need to change, cancel or reschedule an appointment or if you have any concerns.
1.3. Please be considerate of others and provide at least 24 hours notice to cancel or reschedule.
1.4. Credit card details or a deposit may be required to secure appointments (In most cases this is redeemable against your booked treatment on the day).
1.5. In the case of pre-paid treatments, the cost in its entirety will be forfeited.
2.1. Management reserves the right to review your individual Treatment Package and/or Gift Voucher purchased and offer an alternative treatment option (up to the same value of your remaining credit) in the event it is deemed you are not suitable to proceed with the initial treatment plan.
2.2. By purchasing a Treatment package and/or Gift Voucher upfront you accept the Treatment Plan recommended by your Skin & Laser technician and agree that you have been fully advised of the result expectations. The Brisbane Skin & Laser Clinics team are considerate of personal circumstances changing, however, it is wholly your responsibility to ensure you are able to commit to your treatment plan and investment purchased at your chosen clinic, for the entire duration of your treatment course within the date of validity.
2.3. Brisbane Skin & Laser Clinics will offer a refund when required by Australian Consumer Law. Refund calculation for treatment packages = the total amount paid by the client minus each treatment/missed appointment charged at RRP (as this now becomes a ‘pay as you go rate’).
2.4. Treatments purchased on sale or during promotional periods are non-refundable or transferable.